Privacy Policy

This Privacy Policy describes how Markethub TZ ("we," "us," or "our") collects, uses, and protects the personal information of users ("you" or "users") on the Markethub TZ platform. By using our platform, you consent to the collection and use of your personal information as described in this Privacy Policy.

Information We Collect

When you use the our services you provide information to us, such as when you create an account or register a store, make an order or request customer support. Examples of the information you may provide are:

• Full Name
• Email Address
• Password
• Phone Number
• Payment Method
• Shipping address, Store location(for Store owners)
• Product's Images
• Location information, such as your IP address, geolocation information, and any other information related to your physical location.
• Usage information, such as the pages you visit, the products you purchase, and the time spent on the website.
• Technical information, such as your browser type, operating system, and device type.

How We Use Information

We collect, use and store ("process") your information to provide services, to fix and improve services, to develop new services, and to market our stores and their products and services. Some specific examples of how we use information are:

• Facilitate the processing, delivery and completion of orders.
• Collect or make a payment
• Setup and manage accounts, including identification and authentication
• Find or recommend a local store close to your location
• Communicate with you - using email, sms, push notifications or platform messaging about your account, orders or to market products and features
• Advertise and market products, services, special offers and new features through promotional emails or notifications
• Test changes in services and develop new features
• Analyze use of services and personalize content, including product recommendations
• Provide support, including addressing questions and problems users or merchants may have with the services, or resolving disputes
• Comply with any procedures, laws, and regulations which apply to us, including those that set retention periods
• Prevent, detect, investigate and respond to fraud, unauthorized access/use of the services, breaches of terms and policies, or other wrongful behavior

Data Retention

We retain your personal information for a period of 30 days upon receiving a deletion request. Modifications to your information are instantly updated on the platform.

Information Sharing

We may disclose information about you or your use of the Services with the types of recipients described below.

1. Service Providers
   

   We employ other companies to handle certain services on our behalf and need to share information with them so they can complete their work. For example: we use a payment processing company to receive or deliver payments; or we use a cloud services provider to store data.

2. Other Users
   

   Information about stores, merchants and users (i.e. purchasers) is shared in certain contexts. For example, merchant store information is made available to users and user reviews of a store are made available to merchants and other users. Also, when users complete a purchase, we normally share information needed to fulfill the purchase, such as delivery address, email and phone number, with the merchant (i.e. seller). Information shared with sellers is subject to their own policies. A user's name and possibly a photo showing usage of a product are shared when creating reviews, which are displayed to other users to facilitate marketing of products.

3. Legal Requirements, Protection of Markethub TZ and Others
   

   We reserve the right to access, read, preserve, and disclose any information that we in good faith believe is necessary to comply with law or court order; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of our employees, our users, or others.

4. Consent
   

   We may share your information in other ways if you have asked us to do so or have given consent.

Security Measures

• User accounts are protected by a password for your privacy and security. If you access your account via a third-party site or service, such as Google, you may have additional or different sign-on protections via that third-party site or service. We recommend that you choose an appropriate password, safeguard your password and limit access to the devices on which you access your account.


• We use industry recommended standards and organizational measures intended to protect the privacy of your account and personal information we use or store, but the Internet and our Services may not be 100% secure. We cannot guarantee complete privacy or security for the information that you provide or that we collect.

Choices

1. Access, Review, Correct

   Through your account "Settings" you are able to access, edit or delete information you've provided to us, including:

   • Name and password
   • Email address
   • Delivery address
   • Phone number
   • Payment method
   • Merchant store information including name, location, images and videos uploaded to the platform
   
   The information available in Settings and your options may change as the services change. If you have any questions about viewing or updating information we have on file about you, please contact us at services@markethubtz.com.


2. Marketing Communication Opt-out

   To manage your preferences or opt-out of marketing communications you can use any of the following methods.

   • Electronic Promotional Offers: If you do not want to receive emails from us regarding special promotions or offers, you may (1) follow the unsubscribe options at the bottom of each email; or (2) visit your account settings pages.
   • Mobile Promotional Offers: When you provide us with your mobile number for marketing purposes, we may send you certain marketing alerts via text message. Consent is not a requirement to use the services and standard data and message rates will apply. If you no longer wish to receive mobile alerts from us, you can follow the instructions provided in those messages or otherwise reply STOP to any alert we send.
   • Push Notifications: When you use the App, you may receive push notifications. If you prefer not to receive push notifications, you may adjust your settings on your mobile device to control whether you want to receive these alerts.
   • Settings: You can opt out of certain communications from us by changing your preferences under your account "Settings".


3. Location Information

   If you do not want us to see or access your device location, you can turn off location sharing on your device, change your device privacy settings, or decline to share location on your browser.

Rights

Every user has the following rights related to the collection and use of your personal information/data.

• Access & Rectification - You can access and review personal data associated with your account at any time through your account profile. You may also issue a data subject rights request to access the personal data we hold about you. You may also request rectification or correction of inaccurate and incomplete records of your personal data.
• Restriction & Erasure - In certain situations, you can ask that we stop using your data, for instance, if accuracy of your personal data is contested. You may also ask us to delete your personal data, however we may be required to keep certain data to comply with legal obligations. Deactivation must be completed in order to delete an account (and the personal data associated with it).
• Portability - In certain situations, you may ask us to transfer your personal data directly to you. On your request, and where feasible, we will transfer your personal information to another party that you select.
• Objection - In certain situations, you may have a right to object to the processing of your personal data. The reason(s) for an objection must relate to your particular circumstances, such as processing of your personal data for direct marketing purposes.
• Consent Withdrawal - Where you provided your consent to process your personal information, you always have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing prior to the withdrawal.
• Complaints - You have a right to raise questions or complaints with us or with your local data protection authority at any time. For questions, complaints or requests, please contact us at services@markethubtz.com.

Children's Privacy

We do not knowingly collect or solicit "personal information" from anyone under the age of 13. If you are under 13, please do not attempt to register for the services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information. If you believe that a child under 13 may have provided us personal information, please contact us at services@markethubtz.com. If you are 13 or older, but have not reached your country's age of majority (i.e. able to enter a contract), you should use the services with permission from your parent(s) or guardian(s).

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes through the email address you provided.

Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at services@markethubtz.com.